How to create a IVR - V2

IVR menus present an audio menu to callers and invite them to press a key. It then forwards them to the destination you set for the key. Destinations can be other IVR menus, allowing multiple levels of menu.

 

To add a new IVR menu:

1. Log in to the Enswitch web interface.
2. Go to Features » IVR menus.
3. Click New.

4. Enter the following: (fields marked with are required)

Name: Menu name.

 Description: This is displayed alongside the menu name in the list of IVR menus.

 Allow caller to enter feature code or telephone: Whether or not callers can enter a feature code or telephone line.

Note: When this is set to yes, the system waits until the time out, even if the caller chooses a menu option. This allows the user time to enter a feature code or telephone line that begins with a digit that could be a menu option.

 Time out after: How long to wait for the caller to press a key.

 PIN for IVR setup menu / PIN repeat: A PIN to allow you to change the message played to callers.

 Show in control panel: When set to Yes, displays the IVR menu in the control panel.

5. Click Save.

6. Click upload one. The Message files section appears under the Destinations section

7. Upload a .wav file that is played to the caller. This audio message should explain the available options for this IVR menu.
8. Choose a destination for this key. This could be, for example, another IVR menu, a queue, a telephone, or a feature.

9. Click Save.
10. Repeat for other keys as needed.
11. Set a number, telephone line, feature code or another IVR menu to refer to this IVR menu as a destination. For example,
12. Go to Features » Numbers.
13. Click a number.
14. In the Default destination section, select IVR menu
15. Select the IVR menu you created from the drop-down menu.
16. Click Save.

Alternately, call the IVR menu and click the IVR setup key (# by default). Then enter the IVR Menu PIN. You will have the following choices: 1: play the current IVR menu message; 2: record a new IVR menu message; 3: delete the IVR menu message.