Telephone number portation - What is this and how do I do?
You want to keep the telephone number (landline) you always had in years? With 3Starsnet not worry, you can keep your current number and transfer it to our network using the following procedure:
Go to the shop – New subscriptions. Put in your basket a geographic number of the geographical area where you live. If you click Yes to the question "Do you require number portability" appear the words "Download PDF".
Print this document, complete it and send us the original (Mandatory) duly signed by post.
After checking (payment receipt) and validation (completed form), we introduce the request of transfer within 48 hours with your operator. Upon receiving confirmation that the export has been accepted, we will confirm by email the date of export, in average 7 days. 1 to 3 days before the date of export, we will send you an email asking you to register the device you will use with our services and confirm that you are ready. We then test the line, and on the planned date the transfer will take place. Once it done, we will send you a confirmation email.
- Do NOT cancel your contract with your current provider. The export of your number by itself terminates a contract with the operator.
- If you have a Belgacom ADSL (and only Belgacom) and that ADSL uses the phone line for support, you must first ask Belgacom (Tel: 080 033 800) to change your ADSL fixed line to a DSL line without Fixed line (raw copper). Indeed, in the other case your line will be cut following the number . Without broadband, you can not start with internet telephony. Belgacom will give you a date they will make the change. Communicate us that date and we will then transfer your number the same day avoiding any interruption of service.