Feature codes are short numbers used to call a particular telephone line, hunt group, destination feature, or other feature, from within the system. For example, you can set “123” to forward to a hunt group of all telephone lines. Feature codes are also used to access features such as voicemail. For example, *1 is often set to allow direct access to voicemail without a password, and *2 asks for a mailbox and password. You may change these assignments; this is useful if your staff is used to the feature codes of a legacy PBX system. Calls to feature codes are not charged. The feature codes that you create affect only users belonging to your own customer, and no other customers using the system.
To add a new feature code:
1. Log in to the Enswitch web interface.
2. To record calls made to a feature code, you must first make a record group (see section 7, Call Recording).
3. Go to Features » Feature codes.
5. Enter the following: (fields marked with # are required)
# Feature code: This must be a combination of numbers, *, and/or # (for example, *123 or 123 or *123#).
Description: This text is displayed next to the code in the list of feature codes.
Owner: This person may edit the feature code even if they are not an administrator.
Screen calls: When set to Yes, the person answering is asked if they want to accept the call.
Allow callers to enter this feature code in attendant and IVRs: When set to yes, this feature code can be entered in the auto attendant and IVR menus.
Caller name: Allows users on a SIP telephone to see which feature code the call came from. If not set, the caller name supplied by the caller will be used.
Caller name modifies existing name: Determines whether the caller name setting above replaces the caller name supplied by the caller, prepends to it, or appends to it.
Force hang-up after (minutes): Hang up the call after a certain number of minutes.
Record group: Associates the feature code with a record group (see section 7, Call Recording).
Music on hold: When selected, users who dialed this code and are on hold will have music played back to them (see section 17, Music). The default music is selected under Settings » Customer.
PIN: Digital password. You can call the number routing menu and change the temporary routing and announcement message.
PIN repeat: Must be the same as the PIN.
Show in control panel: When set to Yes, displays the feature code in the control panel.
Default destination: Where the call is sent unless overridden. See section 10, Destination Features.
Temporary routing: Overrides the main routing in the default destination. When you use the number routing telephone menu, the temporary routing changes.
6. Click Save.
7. To set an announcement message to be played when the number is called but before the destination is rung, go back into the feature code settings, and upload a .wav file. Alternately, call the number or feature code (*5 by default) for the number routing menu.
8. To route to different destinations for different callers, or at different times of the day or days of the week:
a. If routing by time, make a time group (see section 29, Times and Dates).
b. Go back into the feature code settings.
c. Click Add a caller route or Add a time route.
d. Choose the caller prefix or time group, and choose the custom destination to apply to it.
e. Click Save.
f. Repeat for other caller prefixes or time groups as needed.